One Zone FAQ's
Overview
Using One Zone
Using One Zone within your home or office
Security/Safety
Username and Password
Troubleshooting
General Information – Cogeco Data Services
Overview
Q: What is One Zone?
A: One Zone a wireless Internet access zone. Using 802.11g standard technology One Zone users are able to access email, connect to their office remotely or simply surf the web from any location within a six square kilometre zone within downtown Toronto.
Q: Can I access One Zone via my cell phone?
A: One Zone Internet is only accessible via a wireless device that is WiFi enabled. The majority of cell phones within the market today do not utilize WiFi technology. In some cases, service providers offer 'dual handsets' . meaning the Internet can be accessed via a traditional cellular signal or a WiFi signal. For further information contact your cellular provider.
Q: Does One Zone have partnerships with any other WiFi providers?
A: In addition to One Zone subscribers, iPass and Boingo customers can access the One Zone service using their Boingo or iPass accounts. Currently One Zone does not have any partnerships in place that permit 'roaming' outside of the boundaries of One Zone.
Q: Can I use my One Zone username and password to access Cogeco Cable's WiFi zones?
A: At this time, One Zone users are unable to use their login credentials with Cogeco Cable's WiFi access zones.
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Using One Zone
Q: What do I need to take advantage of One Zone?
A: All that is required to access the One Zone network is a WiFi enabled device, a web browser, and a credit card.
Q: What is One Zone's SSID?
A: The SSID for One Zone is One Zone_High Speed Internet
Q: How do I access One Zone?
A: To gain access to One Zone WiFi follow the easy steps below
- Open your WiFi enabled device
- Use the network connections manager on your WiFi enabled device to view available wireless networks.
- Select the SSID One Zone_High Speed Internet
- Open your web browser – you will be redirected to the One Zone login portal
- Select "New User" to create your account
- Create your account by completing the required information and selecting your service package
- When your transaction is complete hit the "Login Now" button.
- Start surfing.
Q: What is the cost to access One Zone?
A: Users may purchase one of the following packages to gain access to One Zone.
- A pre-paid monthly subscription - $29.00 + applicable taxes
- A daily subscription including 24 hours of consecutive use - $9.99 + applicable taxes
- An hourly subscription - $4.99 + applicable taxes
Q: I don't have a credit card but want to use the One Zone service, how can I gain access?
A: Currently One Zone is only available for purchase with a credit card (Visa, MasterCard, Amex) or PayPal account.
Q: I only used 15 minutes of my hour-long subscription, but when I tried to login the next day the service said I had no available time left, what gives?
A: One Zone subscriptions are offered in terms of consecutive time. Your subscription will expire one hour after your first login. If you would like to use the service on a regular basis we suggest purchasing a monthly service plan.
Q: I purchased a month long subscription to the One Zone service, but it doesn't work as I had expected, can I receive a refund?
A: Wireless networks can be heavily influenced by outside factors beyond the control of Cogeco Data Services. As a result, One Zone service plans are non-refundable.
If you are unsure about your location or signal strength we suggest surfing some of the complimentary sites located in our 'Links' section to make sure you are satisfied with the speed of the service prior to completing your transaction.
Q: I am a business owner; does One Zone have a package that provides multiple usernames and passwords?
A: One Zone is currently provided as a consumer service and does not offer package rates or bundles for multiple users. We are always looking for new and innovative services and will communicate any future offers via the One Zone website.
Q: Can I connect remotely to my office email using One Zone?
A: Yes. If your company has Virtual Private Network software, or subscribes to a web based e-mail service, you can log onto the One Zone service, and connect to your mailbox or network.
Q: How fast will data travel over the One Zone network?
A: The One Zone network has been engineered for scalability, which means that the speed can increase depending on the location and on consumer demand. Speeds of up to 7 megabits per second can be achieved on the One
Zone network.
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Using One Zone within your home or office
Q: Will One Zone WiFi work inside?
A: The One Zone WiFi network was engineered for optimal use outdoors and in buildings directly adjacent to the coverage area; however, if you would like to use the network within your home, and you're in the coverage area, we suggest testing the service using our 'Links' section prior to purchasing a package.
Q: I would like to replace my fixed Internet connection with One Zone WiFi, is this possible?
A: Yes. If you would like to replace your Internet connection with One Zone WiFi you may do so. In some cases, the WiFi signal may be affected by buildings, trees and other outside factors. We recommend trying the service out within your home for an hour prior to purchasing the one-month service to ensure that the signal strength will be sufficient within your home.
Q: I have heard that a WiFi modem will boost the WiFi signal within my home, is this true?
A: In some cases a WiFi modem may boost the One Zone signal and provide faster or more consistent service in areas (such as your home or office) with low signal strength. The purchase of a WiFi modem does not guarantee that the service will be enhanced.
Q: Do you support these WiFi modems?
A: No, if you would like to purchase a WiFi modem contact your local computer or electronics store.
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Security/Safety
Q: Is the One Zone network secure?
A: A WiFi Internet connection to a secure website is just as secure as a traditional connection. However, Cogeco Data Services recommends that its customers take steps to secure their data over any Internet connection. This may include encryption software and the installation of personal firewalls.
Q: Can my computer be hacked when I'm connected to One Zone?
A: Like any Internet connection, One Zone may provide a conduit for hackers to access your machine. We strongly recommend the use of a personal firewall to prevent these attacks (Windows XP SP2 has a personal firewall built in, make sure to activate it).
Q: Are the signals emitted from the WiFi Access Points safe?
A: One Zone is in full compliance with federal guidelines and regulations that pertain to radio frequency emissions and electromagnetic fields. These regulations include Health Canada Safety Code 6 and Industry Canada RSS-102. Toronto Public Health has indicated it is satisfied with One Zone's technical compliance and with the stringent requirements that we have placed on our vendor of record.
Q: What equipment are you using for this network?
A: The One Zone network consists of a series of radio access points, with equipment supplied by BelAir Networks.
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Username and Password
Q: How do I receive my One Zone username and password?
A: To receive your username and password select the "new user" button on the One Zone login page and complete the required information.
Q: Do I require a new username and password for each time I access the system?
A: No, your username and password will remain valid for one year from your last use.
Q: Can I change my username and password?
A: Yes, if you would like to change the information associated with your account select "My Account" from the menu.
Q: Can I login with more than one device at once with my username and password?
A: No. Simultaneous logins are not permitted. You can login with different devices but only one at a time. A device such as a Wireless Bridge will permit you to share your connection with multiple computers in your home network.
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Troubleshooting
Q: Can I stay connected to the network 24hrs a day?
A: For security purposes the One Zone network automatically times out a user after 15 minutes of inactivity. However, when you are ready to hop online again simply re-enter your username and password and you will immediately be connected again – the connection is available 24/7.
Q: I have connected to the One Zone network, but the connection is very slow – why?
A: As with all wireless networks, One Zone signal strength will vary depending on location and distance relative to the closest access point. Other factors including foliage can also affect the WiFi signal. If you are using the WiFi network indoors you may want to try a WiFi modem. If you are located within the zone (view network coverage map) and still have a slow connection, try changing locations – you may have an obstacle between yourself and the nearest access point.
Q: My Wireless network manager automatically associates with another WiFi signal – why?
A: If your WiFi enabled device automatically connects to another WiFi network it means that you have selected another WiFi network as your preferred network or that you are in closer range to another network.
To make One Zone your preferred wireless connection, open your network device manager and view available wireless networks. To select One Zone as your preferred network select "change order of preferred networks".
Q: I have read through the FAQ section and I still can't connect – is there a number that I can call for assistance?
A: If you require further technical assistance please call 416.599.3282 and select option 3. A member of our support team would be happy to assist. However, please note that in some instances where equipment may be faulty, you may be required to contact your WiFi enabled device manufacturer directly.
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General Information – Cogeco Data Services
Q: Wasn't One Zone was owned and operated by Toronto Hydro Telecom Inc?
A: Cogeco Cable Inc. announced on June 13, 2008 that it had entered into an agreement to acquire all shares of Toronto Hydro Telecom Inc. On July 31, 2008 the agreement was finalized.
Q: Who is Cogeco Data Services?
A: Cogeco Data Services, formerly Toronto Hydro Telecom Inc. is a full service data communications company that provides businesses with a new option for the reliable delivery of network services.
Q: What is Cogeco Data Services. relationship with Toronto Hydro Corporation?
A: Cogeco Data Services, formerly Toronto Hydro Telecom Inc., is no longer affiliated with the Toronto Hydro Corporation group of companies.
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